Last updated : 23 May 2024
One crucial element in ensuring a memorable, comfortable, and expectation-meeting experience is the provision of comprehensive information about the experience before making a reservation. At hekaya, we take pride in offering detailed information about each experience through dedicated sections.
This section outline any specific requirements or restrictions for participants. This might include:
Provide a clear description of the difficulty level, such as easy, moderate, or extreme. Mention factors like elevation gain, distance, and technical skills required. Read more.
List all the activities that participants can expect during the experience. This might include hiking, camping, wildlife viewing, or any unique activities specific to your experience.
when providing details about the activities included in your outdoor experience, you should aim to give potential participants a comprehensive understanding of what they can expect to do and enjoy during the experience.
Offer a detailed overview of the experience, including its highlights, objectives, and what participants can expect to see or do. Paint a vivid picture of what the adventure entails.
Describe the accessibility of the location, including information about parking, transportation options, and any potential mobility challenges.
Our commitment to providing inclusive experiences extends to individuals with disabilities. This section provides also details about the accessibility of disabled personnel and any special arrangements can be made.
If specific training is necessary for participants to attend before the experience will be highlighted in this section. The guest will be provided with specific schedule of the training section included the date, time, and location. The guest will be able to book for the training session from the platform.
Provide a comprehensive packing list that includes clothing recommendations (layers, appropriate footwear), gear (tents, backpacks, sleeping bags), personal items (water bottles, sunscreen, insect repellent), and any specialty equipment.
Specify the meeting location and, if applicable, any alternative meeting points. Include GPS coordinates or landmarks for clarity.
By including these sections in your experience descriptions, you'll not only ensure that potential participants have all the necessary information to make informed decisions but also enhance their overall satisfaction by setting clear expectations.
You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.
Find details on the various statuses your reservation may go through.
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
A reservation may be "Pending" because a host needs to respond to a reservation request or because of identity verification.
Submit a change request to your host if you’d like to change your reservation.
You can go to your Trips to get an update on the status of a change request, or you can contact your host directly.
To make changes to your reservation, go to your trip details.
Find details about requirements and how to take the next steps.
If your reservation is canceled by the host, we understand that it can be a significant inconvenience.
If your host informs you that they can no longer undertake the experience, please don't cancel the reservation on your end
Whether you're looking for a relaxed day of sea tubing or an adrenaline-pumping hiking adventure, Hekaya offers a variety of adventures to suit your pace.
We want high-quality experiences led by knowledgeable, hospitable Hosts. Every experience is carefully reviewed by us and it must meet Hekaya’s standards and requirements.
Tips for guests who are planning outdoor experiences, whether it's camping, hiking, or any other outdoor adventure.
