Hekaya Holidays SPC (HH) values your personal information and privacy. This privacy policy (“Privacy Policy”) will outline how we use personal data that we collect from you when you visit this Website. Your use of the website is subject to the Website Terms. Personal information collected from your use of the website will be used in accordance with this privacy policy.

Through dealing with Hekaya website, the customer's private information is obtained and may be used in statistics operations and studying customer preferences to improve the different tourism services and forecasts of market requirements and customer preferences and to improve the travel experience through the Hekaya website.

As sometimes, according to the nature of the service being imported or according to the supplier’s policies, suppliers are requested to share customer data or copies of identity documents for purposes related to providing the service and proving the customer’s identity.

The Hekaya website ensures that every customer’s personal information is protected and that it will not be used or accessed without the customer’s consent.

Hekaya website does not bear responsibility for misusing the customer’s personal information or any other procedures through external websites that have been linked or directed to the Hekaya website. The Hekaya website bears all the losses that may result from that after investigating it and verifying its issuance by the Hekaya team and the customer is compensated with what it is commensurate with the documented loss and the nature of the service purchased.

Any violation of this policy may result in the cancellation of the purchase and confiscation of any money paid.

We also advise customers to refer to the privacy policies of other external websites that they accessed before using the various websites.

You may voluntarily provide information through to receive information about Hekaya Holidays SPC’s services/offerings. You can unsubscribe to any direct marketing and promotions (detailed below).

In the event that you no longer wish to receive marketing or promotional materials you may opt-out of receiving this communication you may notify us by email at the Contact Us page.

Your personal information may be transferred across countries or processed in countries which may not have dataprotection laws or to countries where your privacy and other rights in respect of the same are not guaranteed.

By using our website, you agree and consent that Hekaya Holidays SPC and third parties can store and access cookies and other tracking technologies to ensure functionality of the Website, collect data about Website usage. 

These terms and conditions are subject to the laws of the government of the Sultanate of Oman, which may be represented in the laws of the General Authority of Civil Aviation and the General Authority for Consumer Protection and the laws of the Ministry of Commerce and Industry and the Ministry of Tourism and others; any dispute not settled amicably between the parties is subject to the exclusive jurisdiction of the courts of the Sultanate.