Last updated : 30 May 2024
Certainly, here's a simplified explanation of why your reservation might be in a "Pending" status:
Why your reservation is "Pending":
Waiting for the host's response: After you've made a booking request and paid, it's up to the host to accept or decline your request. Your reservation will stay as "Pending" until the host responds. During this time, you can also reach out to the host to confirm your request.
If the host declines your request or doesn't respond within 24 hours, the status will change to "Declined" or "Expired," and your payment will be refunded to your original payment method.
Identity verification required: Sometimes, your reservation will be "Pending" because you haven't completed the identity verification process. You have 12 hours from the time of booking to complete this process. If you don't, the reservation will be automatically canceled.
You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.
Find details on the various statuses your reservation may go through.
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
Submit a change request to your host if you’d like to change your reservation.
You can go to your Trips to get an update on the status of a change request, or you can contact your host directly.
To make changes to your reservation, go to your trip details.
Find details about requirements and how to take the next steps.
If your reservation is canceled by the host, we understand that it can be a significant inconvenience.
If your host informs you that they can no longer undertake the experience, please don't cancel the reservation on your end
Whether you're looking for a relaxed day of sea tubing or an adrenaline-pumping hiking adventure, Hekaya offers a variety of adventures to suit your pace.
We want high-quality experiences led by knowledgeable, hospitable Hosts. Every experience is carefully reviewed by us and it must meet Hekaya’s standards and requirements.
Tips for guests who are planning outdoor experiences, whether it's camping, hiking, or any other outdoor adventure.
One crucial element in ensuring a memorable, comfortable, and expectation-meeting experience is the provision of comprehensive information about the experience before making a reservation.
