Last updated : 30 May 2024
Changing the experience date is allowed as long as it is allowed by the host. On your experience page can you find out the change policy of your experience before you book.
Changing your dates
Please read more about our change policy.
How it works
Depending on the host’s policy and the availability of other options, changing the dates of your experience may affect the rate. If the change is allowed, you will automatically be provided with the options available.
The original total and the new total will be shown before you submit your request for the alteration. Once the host accepts, the change will be processed.
You’ll be charged or refunded, if necessary, and this will also be shown before you confirm the change.
If the host declines your request or doesn’t respond, your reservation will stay the same.
Other details
Here are a few other things to keep in mind when making a change request:
You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.
Find details on the various statuses your reservation may go through.
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
A reservation may be "Pending" because a host needs to respond to a reservation request or because of identity verification.
You can go to your Trips to get an update on the status of a change request, or you can contact your host directly.
To make changes to your reservation, go to your trip details.
Find details about requirements and how to take the next steps.
If your reservation is canceled by the host, we understand that it can be a significant inconvenience.
If your host informs you that they can no longer undertake the experience, please don't cancel the reservation on your end
Whether you're looking for a relaxed day of sea tubing or an adrenaline-pumping hiking adventure, Hekaya offers a variety of adventures to suit your pace.
We want high-quality experiences led by knowledgeable, hospitable Hosts. Every experience is carefully reviewed by us and it must meet Hekaya’s standards and requirements.
Tips for guests who are planning outdoor experiences, whether it's camping, hiking, or any other outdoor adventure.
One crucial element in ensuring a memorable, comfortable, and expectation-meeting experience is the provision of comprehensive information about the experience before making a reservation.