Last updated : 30 May 2024
Certainly, here's a simpler explanation of when and why you should message your host:
When to message your host:
When you can expect to hear from them:
Hosts have up to 24 hours to accept or decline your booking request, but most respond much faster, often within 12 hours. Many hosts reply within an hour of reading your request.
You can check the status of your request at any time, and you'll also get email updates when there are changes.
What happens after a host responds:
If the host confirms your request, Hekaya will process your payment in full.
If they decline or let the request expire, you won't be charged, and you're free to look for another experience.
If you haven't heard back:
Most hosts reply within a few hours, but factors like time zones or limited internet access can slow things down. While waiting, consider reaching out to other hosts in the area. Just be careful not to send multiple booking requests for the same dates to avoid double booking.
Instant book option:
If you don't want to wait for host approval, you can try instant book listings. These allow you to book immediately without sending a request for the host's approval, as long as you've completed your account setup. This way, you can secure your experience more quickly and easily.
You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.
Find details on the various statuses your reservation may go through.
A reservation may be "Pending" because a host needs to respond to a reservation request or because of identity verification.
Submit a change request to your host if you’d like to change your reservation.
You can go to your Trips to get an update on the status of a change request, or you can contact your host directly.
To make changes to your reservation, go to your trip details.
Find details about requirements and how to take the next steps.
If your reservation is canceled by the host, we understand that it can be a significant inconvenience.
If your host informs you that they can no longer undertake the experience, please don't cancel the reservation on your end
Whether you're looking for a relaxed day of sea tubing or an adrenaline-pumping hiking adventure, Hekaya offers a variety of adventures to suit your pace.
We want high-quality experiences led by knowledgeable, hospitable Hosts. Every experience is carefully reviewed by us and it must meet Hekaya’s standards and requirements.
Tips for guests who are planning outdoor experiences, whether it's camping, hiking, or any other outdoor adventure.
One crucial element in ensuring a memorable, comfortable, and expectation-meeting experience is the provision of comprehensive information about the experience before making a reservation.