Last updated : 11 Jun 2024
If your reservation is canceled by the host, we understand that it can be a significant inconvenience. Rest assured, when you book through hekaya, you're covered by hekaya cover for guests. This includes support for situations where you encounter issues with your booking.
In the event of a host cancellation, you'll receive an email from hekaya providing you with all the necessary information, including details about your refund. Please note that the time it takes to process your refund may vary depending on your chosen payment method.
Additionally, if your host cancels your reservation within 30 days of your starting date, Hekaya will assist you in finding an alternative experience. This assistance is subject to availability and aims to secure a seat at a comparable price.
Remember, if you have any questions or need further assistance, you can always contact hekaya’s customer support team. We're here to help ensure your travel plans are as smooth as possible, even in the rare event of a host cancellation.
You can check the status of your reservation by visiting your inbox or by going to Trips and finding your reservation.
Find details on the various statuses your reservation may go through.
Hosts have 24 hours to officially accept or decline a reservation request. You'll be updated by email with the status.
A reservation may be "Pending" because a host needs to respond to a reservation request or because of identity verification.
Submit a change request to your host if you’d like to change your reservation.
You can go to your Trips to get an update on the status of a change request, or you can contact your host directly.
To make changes to your reservation, go to your trip details.
Find details about requirements and how to take the next steps.
If your host informs you that they can no longer undertake the experience, please don't cancel the reservation on your end
Whether you're looking for a relaxed day of sea tubing or an adrenaline-pumping hiking adventure, Hekaya offers a variety of adventures to suit your pace.
We want high-quality experiences led by knowledgeable, hospitable Hosts. Every experience is carefully reviewed by us and it must meet Hekaya’s standards and requirements.
Tips for guests who are planning outdoor experiences, whether it's camping, hiking, or any other outdoor adventure.
One crucial element in ensuring a memorable, comfortable, and expectation-meeting experience is the provision of comprehensive information about the experience before making a reservation.
