Would you like to report something to us?
What would you like to report?
Or what we can do for you?
Remember, your concerns matter.
Thank you for reaching us.
We can’t respond individually, but we’ll pass it on to the teams who are working to help make Hekaya better for everyone.
If you do have a specific question or need help resolving a problem, you can visit our Help Centre or contact us to connect with our support team.
Please tell us, what is it about?
Write your message for us.
Tip:You need to sign in to get help with reservations and your account.
Your details
Add your contact info here. We'll use this email address to send details on how we'll handle your inquiry.
Your contact details will not be shared with others.
Do you have the link in our web for your reporting of copyright?
It'll help us to investigate faster.
Allocate the copyright concern you would like to report then copy and paste the web address into the field above.
Write your message for us.
Tip:You need to sign in to get help with reservations and your account.
Your details
Add your contact info here. We'll use this email address to send details on how we'll handle your inquiry.
Your contact details will not be shared with others.
Thank you for reaching us.
Write your message for us.
Tip:You need to sign in to get help with reservations and your account.
Highlight
In order to enhance the quality among Hekaya experiences and our community, we are allowing all members to report quality concerns.
Remember, every observation is matter.
Is this an emergency? If you feel unsafe or are concerned about someone else's well-being, please contact Oman emergency services immediately at 9999 or the nearest medical centre.
Do you have the link to the Hekaya listing for this experience? It'll help us to contact the Host and do the investigation faster.
I have the link to the listing
Allocate the list you would like to report your safety concern then copy and paste the web address into the field above.
I only know have some information about the experience. Please fill below:
Would you like to say something to the host of this experience?
We’ll send this message to the Host. We won’t include your name or contact info
Write your message for us.
Tip:You need to sign in to get help with reservations and your account.
Your details
Add your contact info here. We'll use this email address to send details on how we'll handle your inquiry.
Your contact details will not be shared with others.
Highlight
In order to enhance the safety among Hekaya experiences and our community, we are allowing anyone to report safety concerns.
Remember, every observation is matter.
What happened? Hoping the status is not so bad.
Tip:We are allowing multi guests and hosts to report same accident as this will help us to gather more information about the accidents and match what is been reported.
Please tell us about what happened?
Please provide the link of the experience.
Allocate the list you would like to report your safety concern then copy and paste the web address into the field above.
How you know about this accident?
It is important to us to know how you are from below, to validate the information.
Would you like to say something to the host of this experience?
We’ll send this message to the Host. We won’t include your name or contact info
Rule
To report an accident here, the experience must be hosted in Hekaya platform by verified host and in which a minimum of one guest is participating and book via Hekaya platform.
Thank you for reaching us.
We can’t respond individually, but we’ll pass it on to the teams who are working to help make Hekaya better for everyone.
If you do have a specific question or need help resolving a problem, you can visit our help centre or contact us to connect with our support team.
What topic?
Tip:You need to sign in to get help with reservations and your account.
Your details
Add your contact info here. We'll use this email address to send details on how we'll handle your inquiry.
Your contact details will not be shared with others.