How-to
Use of coupons terms
Last updated : 28 Feb 2025
Hekaya has implemented a specific policy regarding the usage of coupons on its platform, and these terms and conditions are applicable to all users. For comprehensive information about these terms, please refer to the policy page on the Hekaya platform. Find more.
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How-to
Payment through hekaya
Some people might suggest chatting with others outside of hekaya, like on facebook messenger or through text messages.
How-to
Paying outside hekaya
In most cases, Hekaya collects the entire cost of your reservation.
How-to
Payment method accepted.
Hekaya is supporting online payment.
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Supported currencies
Hekaya gives you choices of 2 currencies (OMR and USD) to make the reservations.
How-to
Issues with your payment transaction
This can happen for a number of different reasons, from an expired credit card to fraud prevention.
How-to
Your refund amount
The amount of your refund depends on your reservation’s cancellation policy and when you cancel.
How-to
When you’ll get your refund
If you qualify for a refund, we'll process your refund right after you cancel your booking.
How-to
Request a refund
We will automatically handle the refund by using the payment method you originally used to make the reservation.
How-to
Tracking your receipt
We're here to simplify this process for you, and it's as easy as heading over to your Trips.
Hw-to
Making a claim to refund
Your initial step should be to message your host, informing them of your situation and inquiring about the possibility of a refund.
How-to
Hekaya service fees
To help us maintaining the system and customer service, we are charging 10% on top of the host charge and other taxes.
How-to
How pricing works
How the total price of a reservation is calculated.
How-to
Service fees refund
You can get a refund for the service fee if you cancel before the free cancellation period for your reservation expires.
How-to
How do coupons work?
Coupon codes are unique, they have an expiry date, and they can only be used once. Make sure you apply the coupon before you book.
How-to
What should i do if my coupon code isn’t working?
There are a number of reasons a coupon code might not work – for instance, it could have expired or already been used.
How-to
What happens to the coupon i used if my host cancels?
If your host cancels a reservation you used a coupon on, your coupon code will remain active and can be used toward another reservation.
How-to
Purchasing and using a Hekaya gift card
Hekaya gift cards can be used to give the gift a one-of-a-kind experience. They can be purchased online via our platform.
How-to
Locating your VAT invoice
A Value Added Tax (VAT) invoice is generated whenever hekaya applies VAT to its service fees.
How-to
Finding receipts from past bookings
You can go to your Trips to find a receipt for a completed stay.
How-to
Print your reservation details
You can print the details for an upcoming or completed reservation from your browser.
How-to
Value Added Tax (VAT) and how it applies to you
Value Added Tax (VAT) is a tax that is levied on the sale of goods and services.
How-to
Taxes for guests
Sometimes, local regulations mandate that Hosts charge a tax to their guests.
How-to
Other taxes
Please note that additional taxes may apply depending on the specific experiences you book.
