Last updated : 23 May 2024
Refunds that meet the criteria will be initiated immediately when you click the "cancel" button. We will automatically handle the refund by using the payment method you originally used to make the reservation.
Request for refund
If you want to request a refund, whether it's before or after your trip, you can do so through contact us by choosing request for refund. You have the flexibility to request any amount for your refund.
We recommend having a conversation with your host about the refund amount through the hekaya messaging system before contacting hekaya. However, if you and your host can't reach an agreement, you can ask hekaya for assistance in finding a solution.
Please keep in mind that if you encounter any issues, they should be reported to hekaya within 48 hours of discovering them to be eligible under our rebooking and refund policy.
Note: You have up to 30 days after your reservation's checkout date to submit any request related to your reservations.
Some people might suggest chatting with others outside of hekaya, like on facebook messenger or through text messages.
Hekaya gives you choices of 2 currencies (OMR and USD) to make the reservations.
This can happen for a number of different reasons, from an expired credit card to fraud prevention.
The amount of your refund depends on your reservation’s cancellation policy and when you cancel.
If you qualify for a refund, we'll process your refund right after you cancel your booking.
We're here to simplify this process for you, and it's as easy as heading over to your Trips.
Your initial step should be to message your host, informing them of your situation and inquiring about the possibility of a refund.
To help us maintaining the system and customer service, we are charging 10% on top of the host charge and other taxes.
You can get a refund for the service fee if you cancel before the free cancellation period for your reservation expires.
Coupon codes are unique, they have an expiry date, and they can only be used once. Make sure you apply the coupon before you book.
There are a number of reasons a coupon code might not work – for instance, it could have expired or already been used.
If your host cancels a reservation you used a coupon on, your coupon code will remain active and can be used toward another reservation.
Hekaya has implemented a specific policy regarding the usage of coupons on its platform, and these terms and conditions are applicable to all users.
Hekaya gift cards can be used to give the gift a one-of-a-kind experience. They can be purchased online via our platform.
A Value Added Tax (VAT) invoice is generated whenever hekaya applies VAT to its service fees.
You can go to your Trips to find a receipt for a completed stay.
You can print the details for an upcoming or completed reservation from your browser.
Value Added Tax (VAT) is a tax that is levied on the sale of goods and services.
Sometimes, local regulations mandate that Hosts charge a tax to their guests.
Please note that additional taxes may apply depending on the specific experiences you book.
