Verifying the authenticity of an email or website is crucial to protect yourself from phishing scams and fraudulent websites. Here are steps you can take to determine if an email or website is genuinely from the Hekaya:

For Emails:

• Check the Sender's Email Address: Examine the sender's email address closely. Legitimate of Hekaya usually use official domain names (@hekaya.co). Be cautious of misspelled domain names or unusual email addresses.
• Look for Typos and Grammatical Errors: Scammers often make mistakes in their emails. Look for spelling errors, grammatical mistakes, or awkward phrasing.
• Verify the Content: Be skeptical of emails that ask for sensitive information or urgent actions. Verify such requests by contacting us.
• Hover Over Links: Hover your mouse cursor over any links in the email without clicking them. This will display the actual URL the link leads to. Ensure it matches the Hekaya official website.
• Beware of Unsolicited Attachments: Do not open attachments or download files from unknown or suspicious sources. Malicious attachments can contain malware.
• Check for HTTPS: If the email contains links to a website, ensure the website's URL starts with "https://" and has a padlock symbol in the address bar. This indicates a secure connection.

For Websites:

• Verify the URL: Carefully examine the website's URL. Phishing websites often use misspelled or slightly altered domain names to mimic legitimate sites. Check for small discrepancies. Our URL is experience.hekaya.co. 
• Check for HTTPS: Look for "https://" at the beginning of the URL, along with a padlock icon in the address bar. This indicates a secure website. However, note that some legitimate sites may not use HTTPS, so this alone is not a guarantee.
• Search for Contact Information: Authentic websites typically provide clear contact information, including a physical address and customer support details. Verify this information matches the Hekaya’s official contact details.
• Look for Trust Seals: Some legitimate websites display trust seals or badges from reputable security companies. Click on these seals to verify their authenticity.
• Examine the Website's Design: Phishing websites may have poorly designed or amateurish layouts. Compare the site's appearance to the official Hekaya website and be cautious if it looks significantly different.
• Avoid Pop-Up Windows: Be cautious of websites that generate numerous pop-up windows or ask for excessive personal information.
• Read Reviews and Online Feedback: Search for reviews or feedback about the website. Other users' experiences can help you determine if the site is trustworthy.
• Use Website Reputation Services: Some online tools and services can help you check the reputation of a website. These services can identify known phishing sites.
• Stay Informed: Keep yourself informed about current phishing scams and fraud tactics. Awareness is key to avoiding scams.

Remember that reputable organizations rarely request sensitive information via email, and they won't ask you to provide personal or financial details through unsecured means. When in doubt, independently verify the legitimacy of the email or website by contacting the us directly through our website.