Last updated : 10 Jan 2024
Hekaya Reviews: A Guide to Transparency and Trust
Reviews play a crucial role in fostering trust within the Hekaya community. They serve as a platform for Hosts and guests to provide feedback, helping others make informed decisions and understand what to expect when planning their experiences. To ensure a fair and reliable review system, Hekaya has implemented various safeguards.
Only guests who have booked and completed an experience can leave a review. Reviews can be submitted within 30 days after the Experience concludes. Even if a guest is late, leaves early, or couldn't attend due to meeting point issues, they can still write a review.
Reviews are published as soon as they are submitted.
Hekaya does not pre-screen reviews but encourages transparency. Reviews must be honest and pertain to a genuine reservation.
Reviews violating Hekaya’s Content Policy, such as containing private information, discrimination, violence, or threats, may be removed. Bias is discouraged, such as when guests provide positive reviews in exchange for free or discounted experiences, or when reservations appear solely designed to boost someone's rating.
Irrelevant reviews that don't contain firsthand information about the Host or Experience may also be removed.
You have up to 48 hours after submitting a review to edit it, even if it's already published. You cannot request edits to a review written about you, but you may contact us to change the gender pronoun used in the review.
You have up to 48 hours after submitting a review to edit it, even if it's already published. You cannot request edits to a review written about you, but you may contact us to change the gender pronoun used in the review.
Hosts can post public responses to reviews within 30 days of the review submission. These responses provide additional context or the Host's perspective, as long as they comply with Hekaya’s Reviews Policy.
You cannot delete a review you disagree with, but you can report it if it violates the Reviews Policy.
Reviews are sorted chronologically and by relevance, considering factors like user language and country of residence.
By following these guidelines, Hekaya aims to maintain transparency, authenticity, and trust within its review system, benefiting both Hosts and guests in making informed choices for their travel experiences.
Creating a hekaya account is a straightforward and free process. You can do it through the hekaya website at experience.
Our site works best on the current version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Opera.
When you connect your facebook or google account to hekaya, depending on your privacy settings, you can see how you're linked to others on these platforms, either directly or through shared connections.
Forgot your password or experiencing difficulty logging in? We understand, and it's time for a password reset.
If you need to make some changes to your account or update certain details on your public profile, you can do so by accessing your Account section.
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Hekaya may take certain actions with regard to your account.
When you sign up, you have the option to select whether you'd like to receive promotional and policy notifications.
It's easy. Just keep in mind that each email address can only be associated with one hekaya account.
If you're currently a guest on hekaya and have a brilliant idea that you'd like to transform into a successful hosting venture, you've come to the right place.
Your security is important to us. Check out the steps we take to not only verify your identity, but to keep it safe.
Once you've submitted your information, it may take up to 48 hours for the ID verification to be reviewed and approved.
When booking an experience, we need to know some basic information about you.
A robust profile is key to showcasing your reliability and authenticity to potential hosts and guests, fostering connections, and building trust within our platform.
If we ask you to provide a selfie, we’ll match your photo with the picture from the Government ID you provided. This helps us confirm you’re really you.
Avoid common password mistakes. Use a unique password with special characters to create a strong password.
Ensuring the security of your personal information is of utmost importance to us.
When you log in to your account from a new device, we’ll send the last trusted device a notification to confirm that it was you.
Explore different ways of keeping your info safe through multi-factor authentication, password strength, and more.
Verifying the authenticity of an email or website is crucial to protect yourself from phishing scams and fraudulent websites.
Reviews on hekaya are essential for building trust within our community.
Want to rave about your recent guest or trip? We love that. Head to Reviews on a web browser to get started.
In addition to written reviews, star ratings are a quick way for both you to give feedback.
You have up to 48 hours after submitting a review to edit it, even if it's already published.
We ensure that reviews are authentic and useful to help you make informed decisions.
Sometimes, your entire booked experience may have gone smoothly, but you have specific feedback or thoughts that you'd like to share with the host privately.
Honest reviews are essential for both hosts and guests to learn and make better choices in the future.
Hekaya values trust between hosts and guests, and our review process is a key way we build and maintain that trust.