We're all about keeping your Hekaya experience safe and secure. Here are some tips to help you protect your information and stay secure:

Account Security:

• Strong Passwords: Start by creating a robust and unique password. It's best if it's different from your other account passwords (like email or social media). This way, if one account is compromised, it won't affect the others. You can learn how to create a strong password or update your existing one.
• Review Account Activity: Regularly check your account for any suspicious activity, especially if you suspect someone has accessed it without your permission.
• Flag Suspicious Activity: If something doesn't seem right about an Hekaya listing, profile, or message, report it for review. Your vigilance can also help protect the Hekaya community by reporting fake websites.

Online Security:

• Look for "https": Before entering sensitive information on a website, ensure it starts with "https" in the URL. This indicates an encrypted connection, safeguarding your data. Some browsers also display a lock icon next to the URL for added assurance. You can start by typing "https://experience.hekaya.com" directly into your browser or scrutinizing the destination URL in email links before logging in.
• Stay Updated: Regularly check for software updates to keep your devices protected against security risks.
• Use Trusted Antivirus: Install a reliable antivirus program to help detect, prevent, and remove common viruses and other cyber threats.
• Check Sender: Exercise caution with email links and attachments. Only click on them if you're certain of the sender's identity.

Additional Security Features:

• Multi-Factor Authentication: Be aware of multi-factor authentication (MFA). Hekaya may ask for extra verification if you log in from a new location or device or if you make changes to sensitive account details. This could involve receiving a security code on your phone or email or confirming specific account information. You might also receive an account alert if there's an attempt to access your account.
• Stay on the Platform: Always conduct payments and communication within the Hekaya platform. Avoid transferring funds or sharing your email address before a booking is officially accepted. If you receive emails requesting off-platform payments, contact Hekaya immediately.

By following these security practices, you can play an active role in keeping your Hekaya experience secure. Your safety and privacy are important to us. If you have any questions or need further guidance, don't hesitate to ask.