Last updated : 08 Jan 2024
Hekaya may take certain actions with regard to your account, as described in our Terms of Service.
Account Reviews may lead to the deactivation of your account. These reviews are conducted to ensure compliance with our policies and Terms of Service, as well as to maintain mutual trust within our community. Additionally, your account might be deactivated or suspended based on reports received by our Customer Service team. Hekaya places a strong emphasis on safety, and any reports of violations of our Standards will be thoroughly investigated, and appropriate actions will be taken.
While our aim is to provide users with information about actions taken on their accounts, the following outcomes may occur, with or without direct notification to you:
If your account is deactivated or suspended, any upcoming pending or accepted reservations you have, whether as a Host or guest, may be cancelled. You may not be entitled to compensation for these cancelled reservations due to your suspension. Additionally, we may take the following actions:
Creating a hekaya account is a straightforward and free process. You can do it through the hekaya website at experience.
Our site works best on the current version of Google Chrome, Mozilla Firefox, Microsoft Edge, or Opera.
When you connect your facebook or google account to hekaya, depending on your privacy settings, you can see how you're linked to others on these platforms, either directly or through shared connections.
Forgot your password or experiencing difficulty logging in? We understand, and it's time for a password reset.
If you need to make some changes to your account or update certain details on your public profile, you can do so by accessing your Account section.
We're sorry to see you go, but you have a couple of options if you've decided to leave hekaya.
When you sign up, you have the option to select whether you'd like to receive promotional and policy notifications.
It's easy. Just keep in mind that each email address can only be associated with one hekaya account.
If you're currently a guest on hekaya and have a brilliant idea that you'd like to transform into a successful hosting venture, you've come to the right place.
Your security is important to us. Check out the steps we take to not only verify your identity, but to keep it safe.
Once you've submitted your information, it may take up to 48 hours for the ID verification to be reviewed and approved.
When booking an experience, we need to know some basic information about you.
A robust profile is key to showcasing your reliability and authenticity to potential hosts and guests, fostering connections, and building trust within our platform.
If we ask you to provide a selfie, we’ll match your photo with the picture from the Government ID you provided. This helps us confirm you’re really you.
Avoid common password mistakes. Use a unique password with special characters to create a strong password.
Ensuring the security of your personal information is of utmost importance to us.
When you log in to your account from a new device, we’ll send the last trusted device a notification to confirm that it was you.
Explore different ways of keeping your info safe through multi-factor authentication, password strength, and more.
Verifying the authenticity of an email or website is crucial to protect yourself from phishing scams and fraudulent websites.
Reviews on hekaya are essential for building trust within our community.
Want to rave about your recent guest or trip? We love that. Head to Reviews on a web browser to get started.
In addition to written reviews, star ratings are a quick way for both you to give feedback.
You have up to 48 hours after submitting a review to edit it, even if it's already published.
We ensure that reviews are authentic and useful to help you make informed decisions.
Sometimes, your entire booked experience may have gone smoothly, but you have specific feedback or thoughts that you'd like to share with the host privately.
Honest reviews are essential for both hosts and guests to learn and make better choices in the future.
Hekaya values trust between hosts and guests, and our review process is a key way we build and maintain that trust.
