Last updated : 10 Jun 2024
It all begins with a message—whether you're seeking information about a listing or looking to promptly make a reservation. Initiating contact with a host triggers a message thread that you can conveniently revisit whenever needed. Once this initial contact is established, your inbox becomes a hub for organized communication across all your trips.
To access this feature, navigate to your inbox. From there, you can click on a message thread to either peruse an existing message or compose a new one.
A small detail to remember: You must be logged in to your hekaya account to both read and send messages.
Note: Please be aware that if you receive a message that makes you feel uneasy or if someone attempts to persuade you to make payments outside of hekaya, you can act by reporting it via our reporting center. This will alert us to the situation.
If you are looking for a specific type of experience, adventure, food, marine activities, etc. You can easily narrow your search using travel dates and filters to find an available experience with the category you want.
Search filters prove to be an excellent tool for refining your options when seeking an experience.
You can explore experiences with accessibility features to ensure that everyone, including those with disabilities and various accessibility requirements, can fully participate in travel and adventure.
Booking an experience is a simple process—just navigate to the experiences section on the Hekaya website or app.
Getting in touch with hosts is a straightforward process – you can easily send them a brief message through hekaya to express your interest in their experience.
Safeguarding the well-being of both our hosts and their guests is a paramount concern for us.
You're encouraged to get in touch with a host whenever necessary or beneficial
The group message feature facilitates seamless communication between the host, who is orchestrating a particular type of experience, and all the guests participating.
It's essential to recognize that communicating or conducting transactions outside of the Hekaya platform can expose you to potential risks.
Hekaya Experiences offers you a unique perspective on the Sultanate of Oman, allowing you to delve into the heart of Oman's culture and nature.
Since each experience is distinct, it's advisable to thoroughly examine the inclusions and exclusions before finalizing your booking.
You might be interacting with the host directly however, sometimes choose to manage their listing with a team, so you might interact with an assistant or a Co-host instead of the primary host.
You can propose an alternative time or date that isn't already indicated on the host's calendar. By doing so, you can determine if the host is open and willing to accommodate the change or not.
For the instant booking experiences, after reviewing the experience requirements and check its suitability for you, you will be able to proceed with the reservation.
Sharing hekaya experiences is a wonderful way to create memorable moments together. You have the ability to reserve and cover the cost for your group, with the condition that you are also one of the participants.