Last updated : 10 Jun 2024
Getting in touch with hosts is a straightforward process – you can easily send them a brief message through hekaya to express your interest in their experience.
For your safety and privacy, the contact information of guests and hosts, such as phone numbers, is shared only once a reservation has been confirmed.
To initiate contact before making a reservation, you can explore the listing and click or tap on "Contact Host" to send a message. A useful tip: if you have specific questions about the reservation, it's a good idea to first input your travel dates and the number of guests before reaching out to the host (note that you won't be able to send a message unless you have selected dates).
Once your reservation or experience is confirmed and accepted, you can easily get in touch with the host. Navigate to "Trips," locate your reservation, and reach out to the host directly from there.
If you need to communicate with the host after your experience is completed, you can conveniently send them a message through your inbox.
In case you encounter any payment-related matters that require attention, you can manage them through the resolution centre. Maintaining effective communication ensures a smooth experience for all parties involved.
If you are looking for a specific type of experience, adventure, food, marine activities, etc. You can easily narrow your search using travel dates and filters to find an available experience with the category you want.
Search filters prove to be an excellent tool for refining your options when seeking an experience.
You can explore experiences with accessibility features to ensure that everyone, including those with disabilities and various accessibility requirements, can fully participate in travel and adventure.
Booking an experience is a simple process—just navigate to the experiences section on the Hekaya website or app.
It all begins with a message—whether you're seeking information about a listing or looking to promptly make a reservation.
Safeguarding the well-being of both our hosts and their guests is a paramount concern for us.
You're encouraged to get in touch with a host whenever necessary or beneficial
The group message feature facilitates seamless communication between the host, who is orchestrating a particular type of experience, and all the guests participating.
It's essential to recognize that communicating or conducting transactions outside of the Hekaya platform can expose you to potential risks.
Hekaya Experiences offers you a unique perspective on the Sultanate of Oman, allowing you to delve into the heart of Oman's culture and nature.
Since each experience is distinct, it's advisable to thoroughly examine the inclusions and exclusions before finalizing your booking.
You might be interacting with the host directly however, sometimes choose to manage their listing with a team, so you might interact with an assistant or a Co-host instead of the primary host.
You can propose an alternative time or date that isn't already indicated on the host's calendar. By doing so, you can determine if the host is open and willing to accommodate the change or not.
For the instant booking experiences, after reviewing the experience requirements and check its suitability for you, you will be able to proceed with the reservation.
Sharing hekaya experiences is a wonderful way to create memorable moments together. You have the ability to reserve and cover the cost for your group, with the condition that you are also one of the participants.
