How-to

Find out what’s included in the experience

Last updated : 10 Jan 2024

Since each experience is distinct, it's advisable to thoroughly examine the inclusions and exclusions before finalizing your booking.

For example, you would want to ascertain whether beverages are provided as part of your tasting experience or if you'll be responsible for covering the cost of admission to a museum's special exhibit during a guided tour.

Hosts furnish this crucial information on the experience's page. To get the specifics of what you can anticipate, refer to the "What’s included" or "What I’ll provide" section.

Thanks for letting us know!
Tell us a little more.
Please select all that apply.
Thank you for your feedback

Related Topics
How-to
Searching for an experience

If you are looking for a specific type of experience, adventure, food, marine activities, etc. You can easily narrow your search using travel dates and filters to find an available experience with the category you want.

How-to
Using search filters

Search filters prove to be an excellent tool for refining your options when seeking an experience.

How-to
Experiences with accessibility features

You can explore experiences with accessibility features to ensure that everyone, including those with disabilities and various accessibility requirements, can fully participate in travel and adventure.

How-to
Booking experiences

Booking an experience is a simple process—just navigate to the experiences section on the Hekaya website or app.

How-to
Contacting hosts

Getting in touch with hosts is a straightforward process – you can easily send them a brief message through hekaya to express your interest in their experience.

How-to
How to read and send messages

It all begins with a message—whether you're seeking information about a listing or looking to promptly make a reservation.

How-to
Messages review by hekaya

Safeguarding the well-being of both our hosts and their guests is a paramount concern for us.

How-to
When to message the host

You're encouraged to get in touch with a host whenever necessary or beneficial

How-to
What is group messages

The group message feature facilitates seamless communication between the host, who is orchestrating a particular type of experience, and all the guests participating.

How-to
Messaging outside Hekaya

It's essential to recognize that communicating or conducting transactions outside of the Hekaya platform can expose you to potential risks.

How-to
Experience requirements

Hekaya Experiences offers you a unique perspective on the Sultanate of Oman, allowing you to delve into the heart of Oman's culture and nature.

How-to
Interacting with the host

You might be interacting with the host directly however, sometimes choose to manage their listing with a team, so you might interact with an assistant or a Co-host instead of the primary host.

How-to
Request a new date or time for an experience

You can propose an alternative time or date that isn't already indicated on the host's calendar. By doing so, you can determine if the host is open and willing to accommodate the change or not.

How-to
Confirming reservation of experience.

For the instant booking experiences, after reviewing the experience requirements and check its suitability for you, you will be able to proceed with the reservation.

How-to
Booking experiences for other guests

Sharing hekaya experiences is a wonderful way to create memorable moments together. You have the ability to reserve and cover the cost for your group, with the condition that you are also one of the participants.

imgs