How-to

Managing guest message

Last updated : 05 Jan 2024

Hosting starts with a warm welcome, and your first message with your guests sets the tone for your future conversations. Your Host inbox makes it easy for you to connect with guests before, during, and after a trip, and you can contact them by going to your Inbox and selecting a message. (Make sure you switch to Host mode, since you have a separate inbox as a guest) You’re never further than a click or tap away from getting in touch with them. 
You can quickly and easily search your messages by specific word, guest name, or confirmation code using the Search box at the top of the message thread list. You can also mark individual messages using the icons at the top of the message thread: mark a message as unread, use the star icon to mark it as important, or archive it to keep your inbox clean.

And to keep things organized, you can use the filter icon. The Starred filter helps you focus on the messages you marked as most important, and the Unread filter displays only unread messages, or messages you’ve marked as unread. You can also filter by listing (if you have more than one) and stage of trip:

  • Inquiries or requests
  • Pre-trip
  • On trip
  • Post-trip
  • Review needed
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