By posting content on Hekaya, you agree to abide by this policy. Content includes any written, photographic, audio, video, or other content, including:
- Writing: Listing titles and descriptions, profile pages, public and private reviews, feedback, posts, and messages to Hekaya, Hosts, or guests
- Imagery: Photos and videos, as well as imagery depicted within photos and videos (such as posters or art hanging on a wall).
We reserve the right to remove any content, in whole or part, that violates this policy, our Terms of Service, our Reviews Policy, or for any other reason at our sole discretion. In the event of repeated or severe violations, we may also restrict, suspend, or remove the associated Hekaya account.
The following content is not allowed on Hekaya:
- Content created solely for the purpose of advertising such as links to other sites.
- Spam, unwanted contact, or content that is shared repeatedly in a disruptive manner.
- Content that endorses or promotes illegal or harmful activity, or that is sexually explicit, violent, graphic, threatening, or harassing.
- Content that is discriminatory.
- Content that attempts to impersonate another person, account, or entity, including a representative of Hekaya.
- Content that is illegal or that violates another person’s or entity’s rights, including intellectual property rights and privacy rights.
- Content that includes another person’s private or confidential information, including content that is sufficient to identify a listing’s location.
Image not allowed on Hekaya:
- Photos prominently showing alcohol or smoking.
- Photos showing unethical behaviours or events.
- Photos showing any type of violence to people or animals.
- Photos showing direct contact with wildlife.
Additional policy violations for specific types of content:
Listing titles
- Listing titles that include information irrelevant to the listing type, style, or experience.
- Listing titles that include symbols or emojis.
Listing or profile pages
- Listings and profiles that provide fraudulent, false, misleading, or deceptive information.
Community Centre
- Content that is off-topic, doesn’t ask a question or doesn’t offer knowledge in response to a question as part of a larger discussion.
- Harassing, trolling, or repeatedly targeting community members.
Reviews
Custom URLs
- Personalized web addresses.
Experience
Read more about restricted activities at experience standards and requirements.
How to report content that violates our policy
If you believe the content violates this policy, you can report the content directly through the Reporting Centre.
