Safety always first. Your safety is our priority

The safety assessment process begins with a detailed analysis of each activity offered on the hekaya platform to identify potential risks. This analysis covers various aspects, including hosts, categorization of experiences, types of activities, the need for specific licenses, risk management factors, required skills for participants and leaders, necessary equipment, and training requirements.

Hosts on hekaya are categorized, with freelancer hosts allowed to offer experiences with low possible risks, while corporate agencies handle experiences with higher risks or extreme requirements. This ensures that only qualified hosts manage riskier activities.

Experiences are categorized with difficulty levels, allowing guests to assess the level of challenge before booking outdoor activities. This helps guests make informed decisions about their safety.

The document emphasizes the importance of assessing the risk factors associated with various activities, such as environmental hazards and potential accidents.

Factors impacting participant safety include age, previous experience, and physical and mental conditions, all of which are considered when evaluating the suitability of an experience.

The location of an activity is another critical factor. It considers travel requirements, transportation, remoteness, and typical weather conditions, which affect safety considerations.

In cases of unusual weather conditions, experiences may be cancelled for safety, and guests are guaranteed a refund.

Providing pre-trip information is vital for safety. Participants receive details about the activity, skill levels, required equipment, policies, and waivers. The waiver includes medical history information, physical condition assessment, and previous experience checks.

Participant screening helps ensure that individuals are physically and mentally capable of participating safely.

Verification processes are in place to ensure hosts meet specific criteria, and the document outlines these criteria for both freelancers and corporate hosts.

Agencies offering technically specialized activities requiring licenses, certifications, or insurance must provide the necessary documents for validation.

Experiences are categorized to help guests find suitable activities and receive safety tips. Hekaya continually provides guidance to hosts to maintain high-quality and safe experiences.

The safety assessment process on hekaya is comprehensive, covering host qualifications, activity categorization, risk factors, participant screening, location considerations, and ongoing guidance to ensure the safety and quality of experiences offered on the platform.