Creating a hekaya account is a straightforward and free process, available through our website or mobile app. Users can sign up using their email address, phone number, or by linking their facebook or google accounts. Additional information may be required to complete the setup.

For the best experience on the hekaya website, it's recommended to use up-to-date web browsers like google chrome, mozilla firefox, microsoft edge, or opera. Older or unsupported browsers may not fully support all features.

Connecting facebook or google accounts to hekaya allows users to see connections with others on these platforms and may share hekaya activity with friends. Disconnecting these accounts retains the link but stops sharing activity with friends.

After disconnecting, hekaya activity remains public within the platform, such as wishlists and reviews. If connections are not visible, it may be because friends from the connected account have not joined hekaya or are not active yet.

We are outlining various account management and support options for users of the hekaya platform, a service that facilitates travel experiences. It covers topics such as password management, account settings, deactivation or deletion of accounts, notifications, and becoming a host.

• Password management: Users can reset their password by providing their email address and receiving a password reset link. They can also change their password if they know their current one.
• Account settings: Users can edit their account settings, including personal information, login and security details, payment preferences, notification preferences, and privacy settings.
• Deactivation or deletion of accounts: Users can choose to temporarily deactivate their accounts, which hides their profile and listings but retains data for potential reactivation. Permanent account deletion is also an option, involving identity verification and the removal of personal data.
• Account deactivation by hekaya: Hekaya may deactivate accounts for various reasons, including policy violations, and may cancel pending reservations. Communication is provided to affected users.
• Managing notifications: Users can control their notification preferences, with options to turn off most notifications, while essential ones related to reservations, account activity, legal updates, security, and privacy cannot be disabled.
• Changing email address or phone number: Users can easily update their email address or phone number through their account settings.
• Becoming a host: The document encourages users to transition from being guests to hosts on hekaya, providing resources and information on hosting requirements, verification, and the process involved in becoming a host. It emphasizes hekaya's commitment to assisting hosts in creating exceptional experiences.

The aspects of account security and identity verification within the hekaya platform, with the primary goal of establishing trust and ensuring the safety of all users. Identity verification procedures are a fundamental aspect of the platform's operation.

Hekaya requires all hosts, co-hosts, and booking guests to undergo a verification process, which may include providing personal information like legal names, addresses, phone numbers, and even a government-issued ID photo and a selfie for enhanced verification. This rigorous process serves multiple purposes, such as spotting and preventing fraudulent activities, conducting background checks, and enhancing overall safety on the platform.

For booking and to ensure that users provide essential information to complete a booking. This includes full names, email addresses, verified phone numbers, payment details, and identity verification. Hosts may also request adherence to safety rules, identification at meeting points, or waivers to ensure a secure and reliable booking experience.

A robust user profile is crucial for building trust and authenticity within the hekaya community. The document recommends completing verifications, sharing personal information in the "About You" section, and using clear profile photos to enhance one's profile. Additionally, it highlights the importance of profile photos for hosts and the potential requirement for guests to have a profile photo before booking.

The process of photo matching is explained, emphasizing its role in confirming users' identities. However, it acknowledges the limitations of facial matching technology, underlining that it is not foolproof and can be influenced by various factors.

Account security is a priority for hekaya. The system provides tips for creating strong passwords, reviewing login history, and reporting suspicious activities. It also details the platform's privacy policy regarding the retention of personal information and explains login notifications to alert users when their accounts are accessed from new devices or browsers. General online security recommendations, such as using HTTPS, keeping software up-to-date, and using trusted antivirus programs, are also included.

The importance of verifying the authenticity of emails and websites, It provides guidelines for users to recognize potential phishing attempts and fake websites, encouraging them to independently verify the legitimacy of emails or websites by contacting Hekaya directly through their official website when in doubt.

Reviews play a crucial roles in building trust within the hekaya community and ensuring transparency. It outlines several aspects of the review system, including leaving reviews, review moderation, editing reviews, responding to reviews, and how reviews are ranked.

Only guests who have booked and completed an experience can leave a review, and reviews can be submitted within 30 days after the experience concludes. Reviews are published as soon as they are submitted, ensuring transparency and timely feedback. Review moderation is discussed, highlighting the importance of honesty and relevance in reviews. Violations of hekaya's content policy, such as private information, discrimination, violence, or threats, may result in the removal of reviews. Bias and irrelevant reviews may also be removed.

when reviews can be submitted, and where to find your reviews on the platform. Hosts can post public responses to reviews within 30 days to provide additional context or their perspective, and users can report reviews that violate the reviews policy.

It also covers the process of writing a review, with thought starters to help users provide helpful and informative feedback. Private feedback options are available for those who wish to share specific comments with their host.

Star ratings are introduced as a quick way for users to provide feedback in different categories, such as overall experience, communication, value, and safety. These ratings are essential for both guests and hosts.

Users have up to 48 hours after submitting a review to edit it. However, reviews written about users cannot be edited. Also, what is not allowed in reviews, including review manipulation, affecting competition, conflict of interest, biased or irrelevant reviews, and content violations. Writing a private review can be valuable, allowing users to share specific feedback privately with their host.

How to respond to reviews within 30 days of their publication, providing hosts and guests with the opportunity to offer additional context or perspectives on the feedback they receive.

The overall goal of these guidelines is to maintain transparency, authenticity, and trust within the hekaya review system, benefiting both hosts and guests in making informed decisions and continuously improving their experiences.